Privacy Policy

Last updated: 9 October 2026

Eye Point Hospital respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what information may be collected through eyepointhospital.in, why it is collected, how it may be used and the choices available to you.

By using this website, submitting an enquiry or requesting an appointment, you acknowledge the practices described in this Privacy Policy.

1. ABOUT EYE POINT HOSPITAL

Eye Point Hospital provides eye examinations, consultations and surgical eye-care services in Saharanpur.

Address:

39, Ayodhyapuram, Mahipura, Near Prankur Hospital, Dehradun Road, Saharanpur, Uttar Pradesh 247001

Phone and WhatsApp:

+91 79762 01232

Website:

https://eyepointhospital.in/

2. INFORMATION WE MAY COLLECT

We may collect information that you voluntarily provide through the website, including:

Your name
Mobile or telephone number
Email address, when provided
Preferred appointment date
Type of enquiry
Messages or information entered into an appointment or contact form
Communications sent through WhatsApp, telephone or other available contact methods
If you include information about symptoms, an eye condition, previous treatment or another health concern in a message, that information may also be received by the hospital.

Please do not submit complete medical records, identification documents, financial information or highly sensitive information through a general website form unless hospital staff specifically requests it through an appropriate channel.

We may also receive limited technical information when you visit the website, such as your browser type, device type, approximate location, IP address, referring page and website activity. This information may be collected through server logs, cookies or related technologies.

3. HOW WE USE PERSONAL INFORMATION

Information collected through the website may be used to:
Respond to enquiries
Contact you regarding an appointment request
Confirm consultation availability or provide visiting information
Provide information about hospital services, consultation hours, community eye camps or PM-JAY eligibility procedures
Maintain appropriate records of enquiries and communications
Improve the website and visitor experience
Protect the website against misuse, spam, fraud or security threats
Meet applicable legal, regulatory or professional obligations

Submitting an appointment request through the website does not confirm an appointment. Hospital staff will contact you separately to confirm availability.

4. CONSENT

When you submit a website form, you consent to Eye Point Hospital using the information provided for the purpose explained on that form, including responding to your enquiry or processing your appointment request.

You may withdraw your consent for future use of your information by contacting the hospital. Withdrawal will not affect processing already completed for a lawful purpose before the withdrawal request.

5. MEDICAL AND EMERGENCY INFORMATION

The website and its forms are not intended for medical emergencies, urgent diagnosis or emergency treatment.

Do not use the website, contact form or WhatsApp for sudden vision loss, severe eye pain, chemical injury, serious eye trauma or another medical emergency. Seek immediate ophthalmic or emergency medical care.

Information submitted through the website does not create a doctor–patient relationship and does not replace an individual medical examination.

6. WHATSAPP, TELEPHONE AND EXTERNAL COMMUNICATIONS

The website provides links that allow visitors to contact Eye Point Hospital using WhatsApp or telephone.

When you choose to communicate through WhatsApp or another third-party platform, that service may process your information according to its own terms and privacy policy. Please avoid sending highly sensitive medical or identification information through an unsecured messaging service.

7. COOKIES AND WEBSITE TECHNOLOGIES

The website may use cookies or similar technologies to:

Support essential website functions
Remember preferences
Improve performance and security
Understand general website usage
Display third-party content or services

Third-party features such as Google Maps, Google reviews, embedded content, social links or chat functions may set their own cookies or collect technical information according to their respective privacy policies.

You can restrict or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

8. GOOGLE ANALYTICS AND COOKIES

We use Google Analytics to understand how visitors interact with the Eye Point Hospital website. Google Analytics may collect information such as the pages visited, time spent on the website, device and browser type, approximate location, referral source and interactions with website features. This information helps us improve website performance, usability and content.

Google Analytics may use cookies or similar technologies to collect usage information. The information generated through these technologies may be processed by Google in accordance with its Privacy Policy. We do not use Google Analytics to intentionally collect medical records, appointment details or other sensitive health information.

You can restrict or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality. For further information, please review the Google Privacy Policy.

9. HOW INFORMATION MAY BE SHARED

Eye Point Hospital does not sell personal information.

Information may be shared only when reasonably necessary with:

Authorised hospital staff who handle enquiries or appointment requests
Website hosting, form, email, security or technical service providers
Professional advisers where necessary
Government, regulatory, law-enforcement or judicial authorities when required by applicable law
Another party when necessary to protect patients, visitors, hospital staff, legal rights or website security

Service providers should receive only the information reasonably necessary to perform their assigned function.

10. DATA RETENTION

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, for legitimate hospital administration, or as required by applicable legal, regulatory or professional obligations.

Information that is no longer required may be securely deleted, anonymised or otherwise disposed of, subject to applicable requirements.

11. DATA SECURITY

Reasonable administrative and technical safeguards are used to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no website, email system, internet transmission or messaging platform can be guaranteed to be completely secure. Visitors should use caution when sending personal or medical information online.

12. CHILDREN’S INFORMATION

The website is intended to provide information to patients and families. Appointment or enquiry information concerning a person under 18 years of age should be submitted by a parent or lawful guardian.

Eye Point Hospital does not knowingly request children to independently provide personal information through the website.

13. YOUR PRIVACY CHOICES AND REQUESTS

Subject to applicable law, you may contact Eye Point Hospital to:

Ask what personal information has been provided through the website
Request correction of inaccurate or incomplete information
Request deletion of information that is no longer required
Withdraw consent for future processing based on consent
Raise a question or grievance concerning the handling of your information

To make a privacy request, use the Contact Us page and write “Privacy Request” in your message, or contact the hospital using the details provided below. The hospital may need to verify your identity before responding to certain requests.

14. THIRD-PARTY LINKS

The website may contain links to third-party websites or services, including WhatsApp, Google Maps and other external platforms.

Eye Point Hospital does not control the privacy practices, security or content of third-party services. Visitors should review the relevant third party’s privacy policy before providing information.

15. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated when the website, hospital practices, external services or applicable requirements change.

The latest version will be published on this page with an updated revision date.

16. CONTACT US

For questions, correction requests, withdrawal of consent or privacy-related concerns, contact:

Eye Point Hospital